Deb Muelken is a Senior Mortgage Consultant; however, most know her via her title, The Mortgage Lady! Currently working at iloan Home Mortgage, and excited about the iloan team and the knowledge they bring to the industry. Education has always been one of her biggest goals that she sets for her clients. Many joke after a meeting with Deb, the Mortgage Lady, they are ready to join the mortgage industry because of all she made them learn. Deb says “I never want someone to be surprised at the closing table, and the best way to prevent that is to make sure they receive their education at the prequalification table.”
The mortgage industry is one that is changing on a daily basis, what you can do one day, is against the guidelines the next. When the foreclosure market hit strong, many banks with REO properties did not have a retail division to send potential buyers to have their qualification reviewed. REO companies can face up to a 40% failure to close ratio because of approvals given and not being current with today’s guidelines. For many years, Deb held the position of REO Lending Specialist and companies sent buyers to her for review, and if she said they would close, they closed!
Can one be a jack of all trades, yet master of none? Can one loan officer say they can write all the programs available out on the market, yet not know the details of each. Unfortunately, yes, and it is done every day. Deb saw aligning herself with the iloan Home Mortgage as an opportunity to work as a team with everyone bringing their strengths to the table, so that all clients benefit, we can write all the programs available, and together have the knowledge of all.
Purchasing a home can be one of the most stressful times in a person’s life; it ranks right up there with death and divorce. Deb, the Mortgage Lady is in the mortgage business because she cares about people, and wants to make sure they have the best experience possible when buying a home.